How do I earn GINLEE Circle loyalty points?

Earn points every time you spend. Earn 1 point for every $1 spent at our stores at Raffles City, Great World City and online. 

How do I reach the next tier level? 

Meet the minimum spend to unlock the next tier within the validity period. 

I've redeemed some of my points. Will my tier level get downgraded?

Your tier status is based on your amount spent and not points amassed. Your tier status will not be affected when you redeem points.

How do I check my loyalty points and tier status?

You may check your tier progression and points on our website by clicking on 'Rewards' at the bottom right of our site and logging in to your account.

Will my GINLEE Circle loyalty points expire? 

Points will expire after 2 years. This applies to members at all tier levels. You will be notified of your points expiry 60 days before the expiry date, and a final notification 7 days before.

When does my tier status begin and end? 

Your tier status begins the moment you join the GINLEE Circle and has a validity of 1 year before it expires. If upgraded, your tier status will be renewed for another year starting from the date of upgrade. 

What happens when my tier status gets downgraded? 

You will still be able to enjoy the full benefits of the respective tier. You will not lose any points. Once you've met the minimum spend amount, you will be upgraded right back again. 

Am I able to gift my vouchers to a friend or family member? 

Vouchers are non-transferable, non-refundable and cannot be exchanged for cash or store credits. 

When do I get my birthday points? 

The bonus birthday points will only be rewarded on your actual birthday. Make sure your birthday details are entered at least 30 days before your special day! This perk is exclusive to our Dune tier members and above.  

I have put in my birthday information but my birthday has passed. Can I still get the birthday reward?

Kindly contact us at info@ginleestudio.com.

I've made a purchase in-store before. Why don't I see my points online? 

An online account with us is required to check your points. If you've left your details with us in-store, use the same email you've registered with to log in for your points and tier status to be reflected. If you do not have an online account, sign up here.

Will I be able to get points from past purchases I've made once I sign up?

Yes you can! Kindly let one of our staff know for the points to be reflected in your account. Only purchases made from the past 2 years will be valid and contribute to your points.

I forgot which email I used for my account. 

Kindly email your personal details including your name and phone number to info@ginleestudio.com for further assistance.

I've requested to change my password but did not receive any email to reset it. 

If you did not receive any email, it means you do not have an online account with us. Sign up here.